lazymeercat255
February 27, 2020
"Wrong instructions"
So I ordered running boards for a 2018 F250. Beautiful product well-built I began the process of installing them following the instructions they sent after installing both driver and passenger realized they weren't right took them back off call the company found out they sent the wrong instructions after dealing with customer service they sent me a new instructions and set me a $$ return for my aggravation and apologized. Humans make mistakes and overall satisfied with the outcome I would definitely purchase from this company again. Customer service was extremely Pleasant to work with
FeliciaKennedy
February 20, 2018
"A few problems, but they're trying"
They have some problems, but the customer service people do try and resolve the situation. They called back promptly and worked through the problems. They ultimately were missing some hardware which I picked up at the store (something they can fix). They offered to credit but the expense without request.
They have some things to fix, but they're trying hard. I take back my 1 star and improve to 4.
Great website, but so far poor customer service.
They show times to call, but you call and they aren't there. The chat feature doesn't work. Their return address on their confirmation doesn't work.
So far I've paid my money but have nothing to show for it. Not even a response.
Looked them up and found out what I should have already known. They aren't good.
They own other sites too, so check carefully before ordering.